We are looking for Talent
SYSCONFiG are the UK’s #1 independent provider of voice, connectivity, mobile, phone systems and cloud services to the telecoms channel.
We help reseller's businesses of all sizes and across almost every sector to connect better with their customers, suppliers and teams.
We combine straightforward solutions, including fibre broadband, mobile tariffs, and phone systems, with friendly, helpful people to support reseller's businesses with their communications needs, now and as they grow.
As a network provider, we have full control of our own platform, meaning we are in control of our services and service delivery.
We also work with all the major telecommunication’s networks and suppliers to provide highly competitive and reliable connectivity.
VoIP Support Engineer
Job Description
Our Incident Management Team provide dedicated support for our VoIP solutions and deliver an exceptional level of service to these customers. The role is to provide technical support for customers and reseller field engineering teams with technical issues on all VoIP and Hosted solutions, dealing and assisting with underlying connectivity issues that are a result of the VoIP solutions.
The role will also require the ability to fault find on customer networks and assist in other areas of VoIP communications.
Location: Stroud Gloucestershire with Hybrid working
Profit share
Working Hours: Monday to Friday 9:00 - 17:00
Responsibilities
- Provisioning and supporting with new site installs.
- Technical Support for both installation engineers, partners and customers.
- Technical validation feedback to project teams on new installations and changes in solutions.
- Own and resolve underlying connectivity issues via own knowledge and the support of network engineering teams.
- Resolving customer problems both directly from customers and through technical escalation.
- Implementing fixes and solutions where appropriate, via discussing directly with the customer, via email, via remote access.
- To assist other technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.
- To provide a ‘right first time’ level of service which ensures customer needs and expectations are met.
Qualifications
- Demonstrate an ability to work within a fast-paced environment showing dedication and ownership.
- Previous experience within a telecommunications-based company or role that has worked on VoIP solutions.
- Demonstrate an ability to understand, analyze and interpret data.
- A ‘can do’ attitude with a flexible approach to work.
- Possess excellent telephone manner.
- Competent with all Microsoft packages as a desirable.
Additional Information
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort, working at SYSCONFiG is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.
Our ethos is simple: the more you put in the more you get out. Here are some of the benefits that we offer…
- 27 days holidays, plus bank holidays
- Professional development to help you achieve your personal goals
- Eye care vouchers
- An additional day off on your birthday
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of SYSCONFiG products
Please send your covering letter and CV to Layla@sysconfig.cloud
Business Administrator
Job Description
Our Administration Team provide customer services for our VoIP solutions and to deliver an exceptional level of service to these customers.
Location: Stroud Gloucestershire with Hybrid working
Profit share
Working Hours: Monday to Friday 9:00 - 17:00
Roles and responsibilities
- Providing support within the tech and admin team with tasks such as answering the phone, troubleshooting, provisioning duties and order processing.
- Assisting with clerical/administrative duties using computer-based programmes and web apps.
- Assisting with the implementation and support of VOIP and Data Network products, escalating as appropriate to Network and Systems Engineers.
- Liaising directly with customers, resellers and suppliers.
- Responding to and resolving any faults that may arise, using diagnostic tools and vendor support.
The successful candidate will have:
- A methodical and thorough approach to work.
- Customer service experience and passion for delivering great customer service
- Experience in Microsoft Office 365 and be IT Literate.
- Great attention to detail.
- Great phone and email manner.
Desired but not essential:
- VoIP and Telecoms knowledge.
Additional Information
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort, working at SYSCONFiG is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.
Our ethos is simple: the more you put in the more you get out. Here are some of the benefits that we offer…
- 27 days holidays, plus bank holidays
- Professional development to help you achieve your personal goals
- Eye care vouchers
- Excellent office environment with free parking.
- An additional day off on your birthday
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of SYSCONFiG products
Please send your covering letter and CV to Layla@sysconfig.cloud
